Terms of service
Terms of Service
Effective Date: 16/07/2025
Business Name: Hott.
Contact Email: Hott@hottsauces.com
By completing a purchase, you acknowledge that you have read, understood, and agreed to our Shipping and Refund Policy, as well as our the following Terms and Conditions.
1. Products & Orders
We craft small-batch hot sauces with care and precision. While we aim for accuracy in product descriptions and images, availability, flavor profiles, and packaging may change without notice.
All orders are subject to availability and our right to cancel or refuse any order for any reason.
2. Payment
All prices are listed in [Your Currency] and are payable at checkout. We accept major credit cards, debit cards, and secure online payment methods. Your payment must be authorized before we process your order.
3. Shipping & Delivery
Orders typically ship within 2–5 business days. You’ll receive tracking info once your order is dispatched. Delivery times may vary depending on your location and shipping method.
International Orders:
We ship worldwide where legally permitted. Customs fees, duties, and taxes are the responsibility of the customer. We are not liable for delays or issues caused by customs or international shipping carriers.
4. Refunds & Returns
Due to the nature of our product (a food item), we cannot accept returns of opened bottles. If your order arrives damaged or incorrect, please notify us within 7 days of delivery.
For full details, see our Refund & Return Policy.
5. Wholesale Inquiries
We welcome wholesale partners! If you’re interested in carrying Hott. in your shop or restaurant, please contact us at Hott@hottsauces.com with your business info and we'll be in touch.
6. Allergens & Use
Our products may contain common allergens. Please review ingredient lists before consuming. Hott. is not responsible for allergic reactions, misuse, or overuse of our sauces (no matter how spicy they are).
7. Intellectual Property
All content, branding, and product names on our website are the property of Hott. You may not use or reproduce them without written permission.
8. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our site or products after changes are posted means you accept the new terms.
9. Contact
Questions, comments, or hot sauce emergencies? Email us at Hott@hottsauces.com
10. Mobile Terms of Service
The Hott. mobile message service (the "Service") is operated by Hott. (“Hott.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Hott.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hott through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hott. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Hott. or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hott. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, email Hott@hottsauces.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.